Customer Service
The Portman Estate is committed to delivering a high standard of customer service and has adopted the following Customer Service Ethos:
"To be responsive to our customers' needs and to provide them consistently with a prompt, personal and proactive service allied with a continuous commitment to improving quality."
We are a founding member of Real Service - www.real-service.co.uk - which provides benchmarking and best practice for customer service within the property industry. Real Service is at the forefront of improving the property sector's attitude towards customers. Each year we take part in a self assessment process in order to benchmark ourselves against other Real Service members.
We regularly seek customer feedback through customer questionnaires. All the responses are used to refine and improve the service we offer to our occupiers. If you would like to participate, please print off the relevant questionnaire from these links: residential questionnaire, commercial questionnaire, complete and return by post as directed at the bottom of the form. We would be delighted to have your feedback.
Customer Guidance & Notes
The following guides are provided to assist our customers.
