Delivering outstanding customer service to all our tenants is one of our most important objectives.

We want each person who lives and works in our properties to feel well looked after and that we are a responsive, caring and proactive landlord.

We take pride in maintaining our beautiful buildings to an exceptional standard and are always available to answer questions, offer advice and solve problems, should they arise. Our team works from our Portman Square office, which is just a few minutes’ walk from any property on the Estate. We take the time to get to know all our tenants personally and, where possible, members of our broader Estate community.

You will always speak to a real person when you call us

Our service desk can be reached during office hours and for out of hours emergencies on 020 7563 1750 . We will always do our utmost to respond promptly and put things right as quickly as possible.
To provide you with our services we need to process your personal data. Our Tenant Privacy Notice provides further details and is available to download below.
FAQs Download PDF l 020 7563 1750

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Contact Information

  • C 40 Portman Square, London, W1H 6LT
  • l 020 7563 1400
  • T info@portmanestate.co.uk
“We offer excellent career progression opportunities, an extensive wellbeing programme and ongoing support”