Our Customers

"As always, response time was prompt and the work was done quickly and to my satisfaction. I have always felt that The Portman Estate people provide the best service I have received while living in the UK for the last 2 years."

Mr & Mrs Merchant

We want everyone who lives or works in one of our properties to enjoy the experience and customer service is central to our relationship with you. We are proud to not only maintain our beautiful buildings to a very high standard but that we get to know you personally. Our team works from our Portman Square office, which is only a few minutes walk from any property on the Estate.

From the moment you move into one of our properties, we are always available to answer your questions, offer advice or sort out any problems. Whether you contact us during office hours or the 24/7 out of hours emergency line, you will always speak to a real person, someone who is familiar with the Estate and its properties. Sometimes, with the best will in the world, things may go wrong but when that happens we will do our utmost to put things right again as quickly as possible.

Service Desk telephone 020 7563 1750 or email us service.desk@portmanestate.co.uk

In order to provide you with our services we need to process your personal data. Our Tenant Privacy Notice provides further details and is available here


Please note that we are currently experiencing problems with sending and receiving our emails. We hope this will be resolved by 5.30 pm on Wednesday 24 February, however if your matter is urgent please telephone us on 020 7563 1400